General conditions of sale
Who are the services of MT PORTUGAL EXPERIENCE UNIPESSOAL LDA aimed at?
Any natural or legal person from any country in the world can contract one or more services at MT PORTUGAL EXPERIENCE UNIPESSOAL LDA
The MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team offers its services and welcomes you regardless of your age, gender, body shape, place of origin, religion, sexual orientation or disability and rejects any prejudice or prior opinion of any form.
Requests for information and contact
Any visitor to this website may at any time request a contact request from the MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team and request information or ask questions via the contact form, by telephone and by e-mail.
The team is at your disposal during the week from 9:00 to 19:00 and on Saturdays from 9:00 to 13:00 (UTC +0 in winter and UTC +1 in summer) to answer your requests and questions at any time of the year. Generally speaking and depending on the workload, a response is provided to you in less than 24 hours by the means of communication you used.
Contacting MT PORTUGAL EXPERIENCE UNIPESSOAL LDA does not commit you to contracting one or more of its services. The team will provide you with information and answer all your questions free of charge and without limit.
Production of quotes
When you are interested in one or more of our services, the MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team will send you a personalized quote.
This document includes:
• the summary of your request,
• your overall budget,
• the amount of our organizational package, clearly indicated in this budget.
Contracting one or more services
From the moment a quote is returned signed or an explicit written confirmation is sent to the MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team, this means that:
• the customer validates the preparation of the personalized travel offer,
• he acknowledges and accepts the amount of the organizational package indicated in the quote,
• and he undertakes to pay at least 50% of this package in the event of cancellation on his part after signing, as compensation for the design work undertaken.
Creation of the travel offer
Upon receipt of the signed quote, the MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team will proceed to create your personalized stay offer.
This offer includes all the services proposed according to your wishes (accommodation, visits, activities, transport, etc.) as well as a complete itinerary, modifiable at will until final validation.
It will be sent to you within a reasonable time, taking into account the complexity of your request.
Once your travel offer has been validated, the team will send you the corresponding invoice in order to make the reservations necessary to organize your stay.
Payment of invoices
Each invoice issued is due upon receipt and payment is made by bank transfer using the details provided.
A deposit of fifty percent of the total amount is charged upon receipt of the signed quote. A balance invoice is sent two weeks before departure to finalize your reservations.
In case of late service contract (two weeks or less before departure) full payment is required and only one invoice will be sent to you
In case of non-payment, MT PORTUGAL EXPERIENCE UNIPESSOAL LDA reserves the right to cancel any contracted service.
Cancellation before departure
If no cancellation insurance has been taken out and the trip is cancelled for any reason and at any time before your departure, the amounts paid that were used to make reservations as well as the fees of MT PORTUGAL EXPERIENCE UNIPESSOAL LDA will not be refunded to you.
If cancellation insurance has been taken out and your trip is cancelled for any reason and at any time before your departure, the total amount including the fees of MT PORTUGAL EXPERIENCE UNIPESSOAL LDA will be refunded to you.
If your trip is cancelled by MT PORTUGAL EXPERIENCE UNIPESSOAL LDA before your departure due to force majeure or unforeseen events, the total amount you paid including fees will be refunded to you whether you have taken out cancellation insurance or not.
Communication and sending of elements
The MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team, feeling concerned about ecology and the impacts of global warming, has decided to minimize as much as possible the use of paper and any other form of manual communication that has a negative effect on the environment.
Therefore, nothing is printed and sent by mail and no paper document is kept in its physical form by MT PORTUGAL EXPERIENCE UNIPESSOAL LDA
All communication is done either by phone or email and all sending of items by the team such as letters, quotes, invoices as well as receipts and confirmations of your bookings is done by email.
Remote and on-site assistance
As part of a tailor-made trip, the MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team provides you with ongoing assistance that it may decide to provide remotely or on-site depending on its availability and the request in question.
As part of an accompanied trip, the MT PORTUGAL EXPERIENCE team is at your disposal in person throughout the trip and will assist you with any request or need.
However, MT PORTUGAL EXPERIENCE UNIPESSOAL LDA reserves the right to provide any assistance for requests that it considers illegitimate or immoral.
Responsibilities
MT PORTUGAL EXPERIENCE UNIPESSOAL LDA guarantees the complete truthfulness of all elements present on this website, certifies that the sale of its services are in conformity in all respects with their description and undertakes to organize each service contract according to the expectations and the communicated budget.
Each person contracting one or more of the services of MT PORTUGAL EXPERIENCE UNIPESSOAL LDA is responsible for the validity of their travel documents and for complying with the laws and regulations in force in Portugal.
Disputes
The MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team will do everything possible to fully satisfy you and meet each of your requirements as long as they are legitimate and legal.
In the event of any dissatisfaction on your part with MT PORTUGAL EXPERIENCE UNIPESSOAL LDA, the team undertakes to find an adequate solution and to provide compensation when it considers that it has committed an error or wrong.
If a major dispute arises and no amicable compromise is found, only the Portuguese courts are able to render justice unless there is a mandatory legal provision to the contrary.
Book of complaints
MT PORTUGAL EXPERIENCE UNIPESSOAL LDA has a complaints book in digital and physical version
This complaints book is used to file any complaints you feel you should make about the company in question with the Portuguese commercial authorities.
If you wish to make a complaint to MT PORTUGAL EXPERIENCE UNIPESSOAL LDA, you can do so either via the link "Livro de reclamações" in the footer of this website or directly in the booklet that your team has for each trip.
You will find all the information from MT PORTUGAL EXPERIENCE UNIPESSOAL LDA necessary to write your complaint on the link " Registo nº 11729 " in the footer of this website or from your team
Consent to our terms and conditions
By browsing this website or contracting one or more services from MT PORTUGAL EXPERIENCE UNIPESSOAL LDA, you confirm that you agree to our general conditions.
These general conditions may be updated or modified at any time and are in force from the moment you can consult them on this website or they are transmitted to you by your MT PORTUGAL EXPERIENCE UNIPESSOAL LDA team.
About these general conditions
You can contact MT PORTUGAL EXPERIENCE UNIPESSOAL LDA at any time for any questions or requests regarding these general conditions at the email address geral@mt-portugal-experience.com